White Glove Delivery

Although the mode of transport has somewhat evolved from our original horse and carriage delivery service, our care for each customer’s needs is still paramount, and that is the essence of good service.
 

Standard Delivery Charges:

Standard ‘White Glove’ Delivery Service:

• Our standard delivery is a Lee Longlands branded 7.5t truck with specially trained 2 man delivery crews
• We will unpack & assemble your goods in your room of choice & remove all packaging
• Please note the Standard delivery assumes furniture will be delivered to the ground floor & beds / bedroom furniture will be delivered to the first floor.  Any variances to this must be notified to us in advance so that we can plan & schedule our vehicles accordingly.  We cannot be held responsible for any failed deliveries whereby we are not notified in advance
• In order to keep our delivery lead times as short as possible, we do use selected third parties for certain areas & for peak periods, however the service to you will be to the same premium, 2 man, white glove standard 

Where We Deliver:

• We deliver to mainland England, Wales & Southern Scotland, unfortunately we do not currently offer a delivery service to the Scottish Highlands

Contact Details:

For Pre-Delivery order information, please contact –

• Store Purchases – the store you made your purchase (please see website for details)
• Hotline and Website Purchases – 0333 200 1552 opt 1

Customer Services:

Post-Delivery if you are not entirely satisfied with your purchase or delivery experience, please contact our Customer Services Team on 0333 2001552 opt 4 (Mon to Fri 9.00am to 4.00pm) or customerservice@leelonglands.com

Please note that we cannot be held responsible for any direct or indirect loss incurred due to delays from unforeseen circumstances, which are outside of our control .